Shipping policy

Effective Date: 09/01/2025

Introduction

At Leisure Spectrum ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, https://leisurespectrum.com/.

Shipping Destinations

Countries We Ship To: United States

Future Expansion: We are continually working to expand our shipping destinations. Please check back regularly for updates.

Shipping Costs

Domestic Shipping (United States):
Standard Shipping: Free shipping on all orders. Our free shipping also includes freight shipments. The cost of freight delivery is built into our product pricing and is covered in full by Leisure Spectrum. The only exception is re-delivery fees, which are the customer's responsibility if a scheduled freight appointment is missed.
No Hidden Fees: All shipping costs are calculated and displayed at checkout. There are no hidden fees.

Order Processing Time

Processing Time: Orders are processed within 1 to 2 business days (Monday to Friday, excluding holidays).

Order Cut-Off Time: Orders placed by 6:00 PM (Monday through Friday, Eastern Standard Time) will begin processing the same day, when possible.

Weekend and Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery Time

Domestic Shipping:
Standard Shipping: 5–9 business days for standard parcel items. Freight items requiring scheduled delivery appointments may take longer depending on carrier availability and customer scheduling. You will be contacted to arrange a suitable delivery window once your order ships.
Notes: Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

Shipping Methods and Carriers

Reliable Carriers: Most shipments are handled by our trusted third-party freight carriers using large transport trucks.
Domestic Carriers: Third-party freight carriers
Shipment Tracking: All orders include tracking information, which will be provided via email once your order has shipped.
Insurance: Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.
Freight Delivery: For items that require freight delivery, you will be contacted to arrange a curbside delivery appointment. Please ensure you provide an accurate phone number at checkout to facilitate this process. Shipping costs are covered by Leisure Spectrum. Please note that if a scheduled delivery appointment is missed and a re-delivery is required, re-delivery fees are the responsibility of the customer.

Order Tracking

Tracking Information:
After your order has been shipped, you will receive an email containing:

  • Tracking Number

  • Carrier Name

  • Link to Track Your Package

How to Track Your Order:
Visit https://leisurespectrum.com/apps/track123 or the carrier's website.
Enter your tracking number to view the status and estimated delivery date.

Assistance:
If you have questions or need assistance with tracking, please contact our Customer Service.

8. Delivery Issues

8.1 Delayed or Lost Packages

Delayed Delivery:
If your package is delayed beyond the estimated delivery time, please contact us at support@leisurespectrum.com or +1 (616) 208-4197.

Lost Packages:
If your tracking information indicates that your package was delivered but you have not received it:

  • Verify the shipping address provided.

  • Check with neighbors or building management.

  • Contact us for further assistance.

8.2 Damaged Packages

Reporting Damage:

If your package arrives damaged:

  • Take photos of the damaged packaging and items.

  • Contact us immediately so we can promptly resolve the issue.

Resolution:

We may request photographs to expedite the process of either replacing the item or issuing a refund.

Missing Items

Reporting Missing Items:
If any items are missing from your order:

  • Contact us within 7 days of receiving your package.

  • Provide your order number and details of the missing item(s).

Resolution:
We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

Return and Refund Policy

Returns:-

Returns are accepted within 30 days of receiving your order. Items must be unused, undamaged, and in their original packaging. Return shipping costs are covered by Leisure Spectrum at no cost to the customer. Please note that a 25% restocking fee applies to change-of-mind returns. Defective or non-functioning items are eligible for a full refund with no restocking fee.

Return Shipping Costs:

  • Return shipping costs are covered by Leisure Spectrum (no cost to the customer).

Refunds:

  • Refunds are processed within 7 days after receiving the returned item.

  • Refunds will be issued to the original payment method.

For More Information: Please refer to our Return and Refund Policy for detailed information.

Incorrect Address

Address Accuracy:
Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Returned Packages:
If a package is returned to us due to an incorrect address:

  • We will contact you to arrange reshipment.

  • Additional shipping charges may apply.

International Customs and Duties

Customs Clearance:
International shipments may require customs clearance, which can cause delays beyond our original delivery estimates.

Taxes and Duties:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Customs Policies:
Customs policies vary widely by country. Please contact your local customs office for more information.

Contact Information

If you have any questions or concerns regarding your shipment, please contact us:
Customer Service Email: support@leisurespectrum.com
Customer Service Phone: +1 (616) 208-4197

Company Address:
Leisure Spectrum
5310 S Roosevelt Rd
Stevensville, Michigan 49127
United States

Our customer service team is available Monday to Friday, 9 AM to 6 PM EST.

Changes to This Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

Thank you for shopping with Leisure Spectrum!
We appreciate your business and are committed to providing you with exceptional service.